Fees are non refundable Cancellation of Awards: Please refer to point 11.1 of the Terms and Conditions £30.00 Fees are non refundable Name Changes £45.00 per person per flight . All the members of a Household Account must permanently reside at the same residential address. A valid passport is required for travel into and out of Dinard and Grenoble. Aurigny may in its discretion suspend such termination and remove Award Points and/or request undertakings in respect of future conduct. 13.1 From time to time, Aurigny may offer special promotional rates for Award Points and/or Award bookings and such accruals and/or bookings will be subject to the specific terms and conditions published with each such offer and which take precedence over these Terms and Conditions. 8.8 Aurigny will record Award Points in the Member's Account within 5 working days of completing the flight or of receipt by Aurigny FrequentFlyer Department of proof of travel. EN-NZ Check Compensation. The airline says it is due to the ongoing coronavirus crisis, and exit plan produced by the States of Guernsey as a result. Please visit the States' COVID-19 guidance website for information on the latest regulations & self-isolation requirements.. All passengers are required to self-isolate for 14 days on arrival in to the Bailiwick, except under certain … Award Points booking made via Aurigny Central Reservations £10.00 per person per flight. However, any taxes paid will be refunded upon written request to Aurigny Customer Services and subject to an administration charge (as specified at www.aurigny.com). There is no minimum age for Infants, however for babies under 4 weeks we recommend you check with your doctor. Cancelled flight compensation: If your Aurigny Air Services flight from the last six years was cancelled, then you may be entitled to receive compensation up to €600 per passenger. You can get up to US$700 in Aurigny Air Services flight cancellation compensation, provided that your flight was cancelled less than 14 days before you were set to depart, and that the airline was considered responsible for the issue.The flight must also have been scheduled to depart from an EU airport.You can check what is covered in the table below. Such claims will not be considered beyond 6 months from the date of travel. This will change the email address on the Household Account and/or status of the account for all of the Household Members under that Household Account. For further information on arriving in the Bailiwick, please visit our FAQs section. Aurigny reserves the right to provide information, including changes to the FrequentFlyer programme, only to active Members. £45 + Fare difference Flight change - 30 days or less before either your current dates of travel and/or proposed new dates of travel. 10. Aurigny is cancelling some of its flights to Gatwick after Coronavirus caused a drop in demand. 23.3 The limitations and exclusions of liability referred to in the General Conditions of Carriage for Passengers and Baggage will apply in relation to travel on the services of Aurigny including Award travel. 10.1 Flight bookings for Award travel on Aurigny may be changed by contacting Aurigny FrequentFlyer Department. 5.1 Some of the Services offered to FrequentFlyer Members are provided by Service Partners over which Aurigny has no direct control. See tariffs or conditions of carriage regarding non-international transportation. Withdrawal of consent may mean that certain Services, benefits and facilities may no longer be provided to the Member, and will also entitle Aurigny to terminate their Membership. Before we can confirm this booking we need to make you aware of the following: Children and infants are not allowed to travel alone. Know Your Rights Air Passenger Rights Flight Delay Compensation Flight Cancellation Compensation Missed Connection Compensation Overbooking Compensation … Should you need to change or cancel your reservation/s this can be done via our reservation office on Tel: +44 1481 267267. 2. Aurigny airlines also provide ticket cancellation and refund policies on booked tickets. Please see below the Terms and Conditions for travelling with Aurigny, FrequentFlyer membership and flight vouchers. The most direct routing must be taken from origin to destination unless routing restrictions prevent this. For the avoidance of doubt, bookings made by any employee of Aurigny or their families with a staff discount are not eligible to accrue Award Points. A folding pushchair or buggy and a car seat in a protective cover may be carried as free hold luggage for each Infant travelling. Deputy Ferbrache responded: ‘P&R has written to Aurigny in the last week or so. 18.1 Aurigny reserves the right in its absolute discretion, and upon giving reasonable notice, to terminate the FrequentFlyer Awards Programme. At no time may Awards be purchased by, sold to, bartered or otherwise transferred to other persons. Aurigny has defended its policy of seating passengers travelling from the UK next to each other on sparsely populated flights. 9. 11. This can be purchased here. 12.9 Award Points will be tracked and recorded for each Household Member under the Primary Member's Membership Number by Aurigny. Book Aurigny Airline Flight Ticket From Guernsey to Nottingham, on Cleartrip and Enjoy instant cashback upto ₹15000. Parent/guardian MUST sign the consent form available here. For many international journeys (including domestic portions of international journeys), the Warsaw Convention may apply with liability limits of approximately US $9.07 per pound (US $20.00 per kilo) for checked baggage and US $400.00 per passenger for unchecked baggage. You will also have access to updates about the exact arrival and departure of Aurigny flights. Opening hours are Mon-Fri 08:00-18:00, Sat 08:00-16:00 and Sun 10:00-18:00. Get up to US$700 (€600) when you make a claim. ... Saint Anne, Aurigny, Guernsey. Charges and Fees are subject to change without notice. 24.2 The Member is solely responsible for any tax liability incurred as a result of Membership. 5.3 Where a Member uses Services which are not provided by Aurigny, the Service Partner's terms and conditions relating to such Services will apply including those terms and conditions relating to bookings, ticketing, passports and all other matters. Any Member with concerns or complaints should contact Aurigny Customer Services. Youths under 14 are not allowed to travel on their own and if booked will be refused travel at the Airport and no refunds will be issued. Award Points will not be awarded for flights paid for by using Award Points. Aurigny will use its reasonable endeavours to ensure that the Services expressed or advertised as being available to FrequentFlyer Members will be available, but cannot guarantee or warrant such Services in any way whatsoever. 12.6 The remaining Household Members included in the Household Account (other than the Primary Member) can either be existing Members of FrequentFlyer or new members. (Government advice, onward flight cancellation, underlying health issues, holiday cancellation etc.) To the extent not in conflict with the foregoing carriage and other services performed by each carrier are subject to: (i) provisions contained in this ticket (ii) applicable tariffs: (iii) carrier's conditions of carriage and related regulations which are made part hereof (and are available on application at the offices of carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply. If you are confident the youth/s are able to look after themselves in the above described circumstances, you are the parent or guardian, and you will be paying for the flight/s, please click this button to continue with the booking. Firstly you should claim EC261 compensation from the airline for your cancelled flight and see how that goes. The decision was made late today [Thursday] in light of the latest States of Guernsey guidance to avoid all non-essential travel. NG Dornier G-OAUR went into annual maintenance a week ago leaving just the other NG Dornier, G-ETAC, operating the Guernsey-Alderney route. A committee spokesman said the open skies policy helped to increase passenger movement through Guernsey by 6% in 2019, following "decades of declining numbers". The new Primary Member must satisfy the criteria in Clause 12.5.2 above. Aurigny has cancelled its flights until the end of August. Awards for travel on Aurigny flights are subject to the General Conditions of Carriage for Passengers and Baggage. 8.2 Award Points can only be accumulated by a Member in respect of that Member's seat, regardless of the number of seats purchased by that Member. Cleartrip facilitates easy, fast and reliable air tickets booking platform for the Aurigny Airlines. Please note: This student repatriation flight is now also open to the public. All passengers are now required to take a covid test on day 13, if declined then 21 days strict self-isolation applies. Membership is not transferable. Condor staff test positive for covid 'Worrying' decline in lobster and brown crab stocks Aurigny has been forced to cancel some of its flights over the long weekend after Guernsey's self-isolation rules and a sudden resignation hit staffing. 8.1 Award Points will be earned according to the travel booked, paid for and ticketed.The Member must, except in the case of re-routing under clause 8.5 below, actually travel on the Sector to qualify for Award Points. Each Member acknowledges that their right to use the Services (including the earning and redemption of Award Points) will cease at the date of termination. By continuing to use our site, you are agreeing to our If required to do so, Aurigny will provide any relevant fiscal authorities with full details of any persons in receipt of Awards. For the avoidance of doubt, infant fares do not earn Award Points. 12.5.3 if any Household Member has a surname different to that of the Primary Member, the Primary Member will be required to contact Aurigny FrequentFlyer Department by email to add such person on the Household Account. You have chosen flights more than a year away from today. Aurigny shall not be liable for any Loss suffered by a Member and/or traveller as a result of their failure to arrange the above. Checked Baggage will be delivered to bearer of the baggage check. 23.1 Aurigny will not be liable for any Loss resulting from alteration to, or termination of the FrequentFlyer programme or the right to earn or redeem Award Points or any of the Services, except for Loss caused by its own negligence or wilful misconduct. 8. No representation is made by the carrier(s) as to the accuracy of the contents of this notice. In a statement P&R said it was working with Aurigny to develop an public service agreement which will guarantee resilient air connectivity to Guernsey and Southampton for the next five years. Subject to Clause 12.5.3 all the members of a Household Account must share the same surname. Members may claim Award Points after completion of their travel by emailing Aurigny FrequentFlyer Departmentprovided that the Member was enrolled in FrequentFlyer at the time of travel and the claim is made within 6 months of the date of travel or the relevant transaction. Youths under 14 are not allowed to travel on their own and if booked will be refused travel at the Airport and no refunds will be issued. During an audit a Member may be unable to make Award bookings. Coronavirus - COVID-19 ... As a customer you will need to provide confirmation by email of the cancellation, once received can offer the change of flight. Simply enter your cancelled flight details and submit your compensation claim for free. 3.10 Each Member must give Aurigny immediate written notice of any changes of name or preferred email address and, if requested by Aurigny, written proof of any such changes. No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract. Guernsey’s Policy and Resources Committee has confirmed that Aurigny has been selected as the preferred operator for the PSO. Aurigny does not allow passengers travelling with infants to use their own car type seats on board the aircraft. It offers the best deals for a Aurigny … 7.2 Aurigny may, from time to time, determine the criteria for earning Award Points, which may include: 7.2.2 eligible fares and booking classes. The first Aurigny flight of the day leaves at 02:50 PM from Guernsey to reach London while the last flight departs at 04:50 PM. 13.9 No waiver of any breach of any provision herein shall constitute a waiver of any subsequent breach of any sort and no time or indulgence granted by one party to the other shall affect the strict rights of the party giving such time or indulgence. Where consent is given it may be withdrawn by the Member writing to Aurigny Customer Services or by any other means for withdrawing consent made available by Aurigny from time to time. Further information may be obtained from the carrier. 11.1 Without prejudice to clause 11.3 below, where flights bookings for Award travel are cancelled, Award Points will not be re-credited to the Member's Account. There may be long periods where no representative from Aurigny is available to talk to. 3.2 Membership is open to residents of the Channel Islands, United Kingdom and France who are 18 years of age or over (save as a minor nominated as part of a Household Account). All passengers are required to self-isolate for 14 days on arrival in to the Bailiwick, except under certain circumstances. His replacement has been announced as former CEO of Monarch Airlines, Kevin George. 15.3 Each Member acknowledges that a breach pursuant to Clause 15.2 above may also constitute an inducement to breach the contract between Aurigny and the Member, intentional damage to the business of Aurigny, conspiracy and criminal offences under applicable local or national law. In some cases a Member may be required to enrol in the loyalty programme of a Service Partner and convert the Service Partner's loyalty credits into Award Points at the Member's option. "no show", may result in the airline's cancellation of any onward or return reservations. It's frustrating when a flight delay or cancellation causes havoc with your travels. Where a Member must elect whether to earn Award Points or the Service Partner's loyalty credits, the Member will not be permitted to re-elect at a later date. Aurigny may have been offered the Public Service tender put out by the States of Guernsey. 8.5 Further details of how Award Points are earned can be found online at www.aurigny.com. 7.4 Infant fares are not eligible to earn Award Points. ED committee member criticises Aurigny’s handling of flight cancellation announcement By Zoe Fitch News Published: Aug 13, 2020 IF AURIGNY does not put on more routes to support students going back to university in September, they will have failed the public, a deputy has said. You have picked flights where the returning flight is departing at least 1.5 hours before the departing flight. In the case of destruction, loss of, or damage or delay to baggage, 1,000 Special Drawing Rights (approximately £820) and, if the value of your baggage is greater than this limit, you should inform the carrier at check-in or ensure that it is fully insured prior to travel; 6. Also, Aurigny airlines have the authority to refuse your refund on a canceled ticket on the basis of a certain predefined set of rules. You have picked flights where the returning flight is departing at least 1.5 hours before the departing flight. If your journey also involves carriage by other airlines, you should contact them for information on their limits of liability. Members are responsible for the security of their online log-ins and passwords and Aurigny shall have no liability in the event that a Member's log-in and/or password is disclosed by the Member, whether intentionally or not, so as to allow a third person online access to the Data and to make any transactions. 1.1. Liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. Book flights and read 18 reviews on Aurigny Air. 26.2 Aurigny and each Member submit to the non-exclusive jurisdiction of the Guernsey courts to resolve any disputes that may arise out of them. AURIGNY POLICY IN RELATION TO CORONAVIRUS. 11.3 In the event of a flight being cancelled by Aurigny for any reason and where the Member cannot be re-accommodated onto another airline carrier or ferry operator, Award Points redeemed towards such flight will be re-credited to the Member's Account. Aurigny Air Services Cancellation Compensation If your Aurigny Air Services flight was cancelled, causing you to arrive 3+ hours later after the original arrival time, then it is your legal right under the European Union’s Regulation EC 261/2004 to receive compensation from Aurigny Air Services. 1. 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